PRIVACY POLICY

This Privacy Policy applies to information collected through:

• www.reidstone.com
• Contact forms
• Email communications
• Business inquiries
• Marketing communications
• Website analytics
• Cookies and similar technologies
• Any other interaction with REIDSTONE through our digital services

This Privacy Policy does not apply to third-party websites that may be linked from our website. We encourage users to review the privacy policies of those external websites before providing any personal information.

Depending on how you interact with our website, we may collect different categories of information.

3.1 Information You Voluntarily Provide

When you contact us or request information, you may provide personal information including:

• First name
• Last name
• Company name
• Job title
• Email address
• Telephone number
• Country or region
• Project information
• Product interests
• Messages or inquiries
• Any additional information you voluntarily include in your communications

Providing this information is entirely voluntary. However, certain information may be necessary for us to respond to your requests or provide the services you seek.

3.2 Business Information

As REIDSTONE primarily serves business customers, we may collect information relating to your organization, including:

• Company name
• Industry sector
• Business address
• Website
• Import or distribution requirements
• Project specifications
• Purchase interests
• Product preferences

This information helps us better understand your business needs and provide appropriate recommendations.

3.3 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our systems.

This may include:

• IP address
• Browser type
• Browser version
• Operating system
• Device type
• Screen resolution
• Language preferences
• Date and time of access
• Pages viewed
• Time spent on pages
• Referring website
• Exit pages
• Clickstream data
• Geographic region (approximate)
• Device identifiers

This information generally does not directly identify you but helps us improve website performance and user experience.

3.4 Cookies and Similar Technologies

Like many modern websites, REIDSTONE may use cookies, web beacons, pixels, and similar technologies to improve website functionality and better understand visitor behavior.

Cookies are small text files stored on your device that help websites recognize returning visitors and remember user preferences.

Cookies used by our website may include:

Essential Cookies

These cookies are necessary for the proper functioning of the website. Without them, certain features may not operate correctly.

Examples include:

• Website security
• Session management
• Navigation functionality
• Form submission

Performance Cookies

Performance cookies help us understand how visitors interact with our website.

These cookies may collect information regarding:

• Popular pages
• Visitor flow
• Loading speed
• Error reports
• General usage statistics

The information collected is aggregated and used solely to improve website performance.

Functional Cookies

These cookies remember user preferences to provide a more personalized browsing experience.

Examples include:

• Preferred language
• Display settings
• Previously viewed pages
• User preferences

Analytics Technologies

REIDSTONE may use analytics tools to better understand visitor engagement and improve our digital services.

Analytics technologies may collect information regarding:

• Number of visitors
• Traffic sources
• User behavior
• Popular content
• Device categories
• Geographic distribution
• Session duration
• Website performance

These insights help us optimize website content, improve navigation, and enhance the overall user experience.

Advertising and Marketing Technologies

Where applicable, REIDSTONE may use advertising technologies to measure the effectiveness of marketing campaigns and understand visitor interactions with our digital content.

These technologies may collect information regarding:

• Advertisement performance
• Conversion events
• Marketing campaign effectiveness
• Audience engagement
• Website visits following advertisements

We do not use these technologies to sell your personal information.

In certain circumstances, we may receive information from third-party sources, including:

• Business partners
• Trade exhibitions
• Industry events
• Marketing partners
• Public business directories
• Referral partners
• Social media platforms
• Publicly available sources

We use such information only for legitimate business purposes and in accordance with applicable privacy laws.

REIDSTONE does not intentionally request or collect sensitive personal information such as:

• Government identification numbers
• Financial account credentials
• Payment card information through the website
• Medical information
• Biometric information
• Religious beliefs
• Political opinions
• Criminal records

We kindly request that you do not submit sensitive personal information through our contact forms unless specifically requested as part of a legitimate business process.

REIDSTONE uses the information we collect for legitimate business purposes related to operating our website, supporting our customers, and improving our products and services.

Depending on the nature of your interaction with us, we may use your information to:

• Respond to inquiries, quotation requests, and customer service requests.
• Provide information about our products, materials, manufacturing capabilities, and project solutions.
• Communicate regarding ongoing business discussions, quotations, samples, shipments, or after-sales support.
• Process and manage business relationships with distributors, importers, contractors, architects, designers, developers, and other commercial partners.
• Improve the content, functionality, performance, and security of our website.
• Analyze website traffic, visitor behavior, and user engagement to enhance user experience.
• Develop new products and improve existing product offerings based on customer interests and market trends.
• Conduct internal reporting, business analysis, and operational planning.
• Send marketing communications, newsletters, product announcements, or company updates where permitted by applicable law or with your consent.
• Detect, investigate, and prevent fraud, unauthorized access, security incidents, or other unlawful activities.
• Protect the rights, property, safety, and legitimate interests of REIDSTONE, our employees, customers, and business partners.
• Comply with applicable laws, regulations, governmental requests, contractual obligations, or legal proceedings.

We do not use personal information for automated decision-making or profiling that produces legal or similarly significant effects on individuals.

Where applicable privacy laws require a legal basis for processing personal information, REIDSTONE relies on one or more of the following grounds:

Contractual Necessity

We process information when necessary to respond to requests for quotations, discuss potential business transactions, fulfill contractual obligations, or provide requested services.

Legitimate Business Interests

We process information where it is reasonably necessary for legitimate business purposes, including:

• Operating our website
• Improving customer experience
• Conducting business analytics
• Managing customer relationships
• Enhancing website security
• Developing products and services
• Marketing our business to commercial customers

Before relying on legitimate interests, we consider the potential impact on your privacy rights and implement appropriate safeguards.

Consent

In certain situations, such as subscribing to newsletters or receiving promotional communications, we process your information based on your consent. You may withdraw your consent at any time without affecting the lawfulness of prior processing.

Legal Obligations

We may process personal information where necessary to comply with applicable legal obligations, regulatory requirements, court orders, or governmental requests.

REIDSTONE respects the confidentiality of your information and does not sell, rent, or trade personal information to third parties.

However, we may share information in the following circumstances.

Service Providers

We may engage trusted third-party service providers to perform services on our behalf, including:

• Website hosting
• Cloud storage
• IT support
• Email services
• Customer relationship management (CRM)
• Website analytics
• Marketing support
• Cybersecurity monitoring

These providers are permitted to process personal information only for the purposes specified by REIDSTONE and are required to maintain appropriate confidentiality and security measures.

Business Partners

Where necessary to fulfill your inquiry or business request, we may share relevant information with:

• Logistics providers
• Shipping companies
• Customs brokers
• Freight forwarders
• Manufacturing partners
• Installation partners
• Authorized distributors

Information shared will be limited to what is reasonably necessary to provide the requested products or services.

Legal Requirements

We may disclose personal information if we reasonably believe such disclosure is necessary to:

• Comply with applicable laws or regulations.
• Respond to lawful requests from public authorities.
• Protect the legal rights of REIDSTONE.
• Prevent fraud or criminal activity.
• Protect public safety.
• Enforce our Terms and Conditions.

Corporate Transactions

If REIDSTONE undergoes a merger, acquisition, business restructuring, asset sale, or similar corporate transaction, personal information may be transferred as part of that transaction, subject to appropriate confidentiality protections.

REIDSTONE serves customers in multiple countries. As a result, personal information may be transferred to or accessed from jurisdictions outside your country of residence.

These transfers may occur when:

• Responding to international customer inquiries.
• Working with overseas distributors.
• Using cloud-based technology providers.
• Conducting international business operations.
• Supporting export activities.

Where required by applicable law, REIDSTONE implements appropriate safeguards designed to protect personal information during international transfers.

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or to comply with legal, accounting, contractual, or regulatory obligations.

Retention periods may vary depending on the type of information collected, the nature of our relationship with you, and applicable legal requirements.

When personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it using commercially reasonable methods.

REIDSTONE is committed to protecting personal information through appropriate technical, administrative, and organizational safeguards.

These measures may include:

• Secure website protocols (HTTPS)
• Access controls
• Password protection
• Firewalls
• Network monitoring
• Data encryption where appropriate
• Regular software updates
• Internal confidentiality procedures
• Employee awareness and training

Although we strive to protect personal information using commercially reasonable security measures, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Accordingly, REIDSTONE cannot guarantee absolute security and encourages users to take appropriate precautions when transmitting information online.

If you choose to receive promotional communications from REIDSTONE, we may occasionally send information regarding:

• New product launches
• Company news
• Industry insights
• Project highlights
• Trade exhibitions
• Technical resources
• Promotional materials

You may opt out of marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

Please note that opting out of marketing communications does not affect transactional or business-related communications necessary to respond to your inquiries or fulfill contractual obligations.

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information. REIDSTONE is committed to respecting these rights and will respond to valid requests in accordance with applicable laws.

Subject to legal limitations, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information where applicable.
• Request restriction of certain processing activities.
• Object to the processing of your personal information under certain circumstances.
• Request a copy of your personal information in a commonly used electronic format, where technically feasible.
• Withdraw your consent at any time where processing is based on consent.
• Lodge a complaint with a competent data protection authority if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy. We may request additional information to verify your identity before processing your request.

If you are a resident of California, you may have additional rights under applicable California privacy laws, including the right to know what categories of personal information we collect, how that information is used, and with whom it is shared.

You may also request access to or deletion of certain personal information, subject to applicable legal exceptions.

REIDSTONE does not sell personal information as defined under applicable California privacy legislation.

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with applicable data protection laws, you may have additional rights regarding the processing of your personal information.

Where applicable, REIDSTONE processes personal information in accordance with relevant privacy legislation and implements reasonable safeguards to protect personal data transferred internationally.

Our website is intended for business professionals, distributors, contractors, architects, developers, and other commercial users.

It is not designed for children under the age of 16, and we do not knowingly collect personal information from children.

If we become aware that personal information has been submitted by a child without appropriate authorization, we will take reasonable steps to delete such information promptly.

Parents or legal guardians who believe that a child has provided personal information may contact us to request its removal.

Our website may contain links to third-party websites, industry organizations, business partners, or social media platforms for your convenience.

REIDSTONE does not control and is not responsible for the privacy practices, security measures, content, or policies of these third-party websites.

We encourage you to review the privacy policies of any external websites before providing personal information.

Any technical inquiries, product requests, project information, or other communications submitted through our website remain subject to this Privacy Policy.

Unless otherwise agreed in writing, submitting information through our website does not transfer ownership of REIDSTONE's intellectual property, product specifications, technical documentation, catalogs, photographs, or other proprietary materials.

Likewise, information submitted by visitors will only be used for legitimate business purposes consistent with this Privacy Policy.

REIDSTONE reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business operations, website functionality, legal requirements, or industry best practices.

When material changes are made, the revised Privacy Policy will be published on this page together with an updated "Effective Date."

We encourage visitors to review this Privacy Policy periodically to remain informed about how we collect, use, and protect personal information.

Continued use of our website following the publication of changes constitutes acceptance of the updated Privacy Policy, to the extent permitted by applicable law.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way REIDSTONE processes personal information, please contact us using the information below:

REIDSTONE

22, Street No. 5, Binh Trung Ward
Ho Chi Minh City, Vietnam

Email: sales@reidstone.com

Phone: (+84) 909 927 568

Website: https://www.reidstone.com

We will make reasonable efforts to respond to legitimate privacy-related inquiries in a timely manner.

This Privacy Policy is effective as of July 6, 2026, and supersedes all previous versions relating to the collection and processing of personal information through the REIDSTONE website.