TERMS & CONDITIONS

By accessing or using this Website, you confirm that you:

• are legally capable of entering into binding agreements;
• will comply with these Terms and all applicable laws and regulations;
• will use the Website only for lawful business purposes; and
• will not engage in any activity that may interfere with the proper operation of the Website.

If you are using this Website on behalf of a company or organization, you represent that you have authority to bind that organization to these Terms.

REIDSTONE reserves the right to modify, revise, or update these Terms at any time without prior notice.

Updated versions will become effective immediately upon publication on this Website unless otherwise stated.

Your continued use of the Website after any modification constitutes your acceptance of the revised Terms.

We encourage visitors to review these Terms periodically.

The Website is designed to provide information regarding REIDSTONE's products, services, manufacturing capabilities, and business operations.

Unless expressly stated otherwise, the Website is not intended to function as an online store or e-commerce platform.

Information displayed on the Website, including product descriptions, images, specifications, dimensions, availability, pricing references, technical information, and project galleries, is provided for general informational purposes only.

Submission of an inquiry, quotation request, contact form, email, or other communication through the Website does not create a binding purchase agreement between you and REIDSTONE.

Any commercial transaction is subject to separate negotiation, quotation, order confirmation, and contractual documentation.

You must be at least eighteen (18) years of age or the legal age of majority in your jurisdiction to use this Website.

The Website is intended primarily for:

• importers
• distributors
• wholesalers
• contractors
• architects
• interior designers
• developers
• builders
• commercial buyers

REIDSTONE reserves the right to refuse access or business inquiries where appropriate.

You may use the Website solely for lawful purposes consistent with these Terms.

Permitted activities include:

• browsing product information;
• reviewing technical specifications;
• requesting quotations;
• contacting our sales team;
• downloading publicly available brochures where permitted;
• learning about REIDSTONE and its products;
• sharing Website links for legitimate business purposes.

You agree to use the Website responsibly and in a manner that does not disrupt its normal operation.

You agree not to:

• use the Website for unlawful purposes;
• attempt unauthorized access to servers or databases;
• interfere with Website security;
• introduce viruses, malware, ransomware, or malicious code;
• scrape, harvest, or extract Website content using automated tools without written permission;
• copy substantial portions of Website content for commercial purposes;
• impersonate another individual or organization;
• submit false or misleading business information;
• upload unlawful, defamatory, offensive, or infringing material;
• attempt to reverse engineer any Website functionality;
• overload or disrupt Website infrastructure;
• use the Website to distribute spam or unsolicited communications.

Violation of these Terms may result in suspension of access and other legal remedies available to REIDSTONE.

Unless otherwise indicated, all content available on this Website is owned by or licensed to REIDSTONE and is protected by applicable intellectual property laws.

Protected content includes, but is not limited to:

• company name;
• trademarks;
• logos;
• product names;
• photographs;
• product images;
• project galleries;
• brochures;
• catalogs;
• technical drawings;
• design layouts;
• videos;
• graphics;
• icons;
• text;
• blog articles;
• downloadable materials;
• Website design;
• source code;
• databases.

Nothing contained on this Website grants any license or right to use REIDSTONE's intellectual property without prior written consent.

Unauthorized reproduction, modification, distribution, publication, commercial exploitation, or republication of Website content is strictly prohibited.

REIDSTONE makes reasonable efforts to ensure that product information presented on the Website is accurate and up to date.

However, natural stone is a product of nature, and variations are inherent characteristics rather than manufacturing defects.

Accordingly, products may vary in:

• color;
• veining;
• texture;
• grain;
• finish;
• thickness;
• dimensions;
• surface appearance;
• mineral composition.

Photographs displayed on the Website are intended for illustrative purposes only.

Actual products supplied may differ from images shown due to natural variation, production methods, lighting conditions, photography, monitor settings, or batch differences.

Customers are encouraged to request physical samples where appearance is a critical factor in purchasing decisions.

REIDSTONE does not guarantee that products displayed on the Website will exactly match delivered materials.

Product availability is subject to:

• inventory levels;
• quarry production;
• manufacturing schedules;
• export requirements;
• shipping capacity;
• market demand.

Products displayed on the Website may be discontinued, modified, or temporarily unavailable without prior notice.

REIDSTONE reserves the right to limit production quantities or discontinue products at its discretion.

Availability shown on the Website should not be interpreted as a guarantee of immediate supply.

Any quotation, estimate, proposal, or pricing information provided by REIDSTONE is for informational purposes only and does not constitute a binding offer unless expressly stated in writing.

A quotation shall not create any contractual obligation until it has been accepted by both parties through a formal agreement or written order confirmation.

Prices, product availability, lead times, specifications, and shipping schedules are subject to change without prior notice.

REIDSTONE reserves the right to refuse, withdraw, or revise any quotation at its sole discretion before an order is confirmed.

Unless otherwise stated, prices displayed or referenced on the Website are provided solely for general information.

Actual pricing may vary depending on several factors, including but not limited to:

• Product specifications
• Material selection
• Dimensions
• Finishing requirements
• Quantity ordered
• Packaging requirements
• Shipping destination
• Freight costs
• Exchange rates
• Applicable taxes or duties

Customers should contact REIDSTONE directly to obtain the most current quotation for their specific project.

REIDSTONE supplies natural stone products to customers in multiple international markets.

Export transactions may be subject to:

• Import regulations
• Customs procedures
• International trade restrictions
• Shipping availability
• Country-specific standards
• Inspection requirements
• Taxes, duties, or governmental fees imposed by the destination country

Customers are responsible for ensuring compliance with all applicable import laws and local regulations within their respective jurisdictions.

Unless otherwise agreed in writing, REIDSTONE shall not be responsible for delays or additional costs arising from customs clearance, governmental inspections, import restrictions, or other matters beyond our reasonable control.

Technical specifications, product dimensions, installation recommendations, maintenance guidelines, and other technical materials published on this Website are provided solely as general guidance.

Although REIDSTONE makes reasonable efforts to maintain accurate information, technical content should not be interpreted as professional engineering, architectural, or construction advice.

Customers, architects, designers, contractors, and consultants remain responsible for verifying that products are suitable for their intended applications and comply with all applicable building codes, engineering requirements, and project specifications.

Where appropriate, professional advice should be obtained before installation or construction.

Natural stone is inherently unique. Variations in color, veining, texture, mineral composition, density, porosity, and surface appearance are natural characteristics of the material and should not be considered manufacturing defects.

Images displayed on the Website are intended to provide a general representation of our products. Actual materials supplied may differ due to natural geological variations, lighting conditions, photography, monitor settings, production batches, or finishing processes.

Customers are encouraged to request physical samples before placing significant commercial orders where visual consistency is essential.

REIDSTONE does not warrant absolute uniformity between samples, photographs, and delivered products.

By submitting inquiries, project details, specifications, drawings, comments, feedback, suggestions, or other materials through the Website, you represent that you have the legal right to provide such information.

You grant REIDSTONE a non-exclusive, royalty-free right to use such information solely for the purpose of responding to your inquiry, preparing quotations, evaluating project requirements, improving our products and services, or fulfilling legitimate business activities.

REIDSTONE will handle personal information submitted through the Website in accordance with its Privacy Policy.

This Website may contain links to third-party websites for informational purposes or user convenience.

REIDSTONE does not control and is not responsible for the availability, content, privacy practices, products, services, or security of external websites.

The inclusion of a third-party link does not imply endorsement or recommendation by REIDSTONE.

Visitors access third-party websites entirely at their own risk.

The Website and all information made available through it are provided on an "as is" and "as available" basis.

To the fullest extent permitted by applicable law, REIDSTONE disclaims all warranties, whether express or implied, including but not limited to warranties relating to:

• Merchantability
• Fitness for a particular purpose
• Accuracy
• Completeness
• Reliability
• Availability
• Non-infringement

REIDSTONE does not warrant that:

• the Website will operate without interruption;
• the Website will always be secure;
• the Website will be free from errors or viruses;
• information contained on the Website will always be complete, current, or accurate.

Users are responsible for evaluating the suitability of any information obtained from the Website before relying upon it.

To the maximum extent permitted by applicable law, REIDSTONE shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or relating to the use of, or inability to use, the Website.

This limitation includes, without limitation, damages relating to:

• Loss of profits
• Loss of revenue
• Loss of business opportunities
• Business interruption
• Loss of data
• Loss of goodwill
• Computer system failures
• Website downtime
• Reliance upon Website information

Nothing contained in these Terms excludes liability where such exclusion is prohibited by applicable law.

You agree to indemnify, defend, and hold harmless REIDSTONE, its directors, officers, employees, affiliates, agents, contractors, and representatives from and against any claims, liabilities, damages, losses, costs, or expenses arising out of:

• your use of the Website;
• your violation of these Terms;
• your infringement of any third-party rights;
• your unlawful conduct; or
• any information submitted by you through the Website.

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Socialist Republic of Vietnam, without regard to its conflict of law principles.

Any dispute arising out of or relating to these Terms, the Website, or your use of the Website shall be resolved in accordance with applicable Vietnamese law, unless otherwise agreed in writing between the parties.

REIDSTONE encourages users to contact us directly to resolve any questions or disputes before initiating formal legal proceedings.

If a dispute cannot be resolved through good-faith discussions, the parties may pursue mediation, arbitration, or litigation as permitted under applicable law and any relevant contractual agreements.

Nothing in these Terms prevents either party from seeking urgent legal remedies where necessary to protect its rights or intellectual property.

REIDSTONE shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond its reasonable control.

These events may include, but are not limited to:

• Natural disasters
• Floods
• Earthquakes
• Fires
• Epidemics or pandemics
• Government actions
• War or armed conflict
• Civil unrest
• Labor disputes
• Transportation disruptions
• Power outages
• Internet or telecommunications failures
• Cybersecurity incidents
• Supply chain interruptions
• Quarry closures
• Material shortages

Performance shall resume as soon as reasonably practicable after the force majeure event has ceased.

REIDSTONE reserves the right to suspend, restrict, or terminate access to the Website, in whole or in part, without prior notice if we reasonably believe that a user has:

• Violated these Terms;
• Attempted unauthorized access to our systems;
• Misused Website content;
• Submitted fraudulent information;
• Engaged in unlawful or abusive conduct; or
• Interfered with the operation or security of the Website.

Termination of access shall not affect any rights or obligations that arose prior to such termination.

If any provision of these Terms is determined to be invalid, illegal, or unenforceable by a court or competent authority, the remaining provisions shall remain in full force and effect.

Any invalid provision shall be interpreted, modified, or replaced to the minimum extent necessary to achieve its intended legal and commercial purpose while preserving the validity of the remaining provisions.

Failure by REIDSTONE to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights available under these Terms.

Any waiver shall be effective only if made expressly in writing by an authorized representative of REIDSTONE.

These Terms & Conditions, together with our Privacy Policy and any other policies expressly incorporated by reference, constitute the entire agreement governing your use of the Website.

These Terms supersede any prior understandings, communications, or agreements relating to the use of the Website.

Nothing contained on this Website shall create any partnership, joint venture, agency relationship, employment relationship, or franchise relationship between REIDSTONE and any Website user.

By contacting REIDSTONE through the Website, email, or other electronic means, you consent to receive communications electronically where permitted by applicable law.

Electronic communications may include responses to inquiries, quotations, project discussions, technical information, service notifications, policy updates, or other business-related correspondence.

Where required by law, you may withdraw your consent to receive certain electronic communications by contacting us directly.

If you have any questions regarding these Terms & Conditions or your use of the Website, please contact us:

REIDSTONE

22, Street No. 5, Binh Trung Ward
Ho Chi Minh City, Vietnam

Email: sales@reidstone.com

Phone: (+84) 909 927 568

Website: https://www.reidstone.com

We will make reasonable efforts to respond to your inquiries in a timely and professional manner.

These Terms & Conditions are effective as of July 6, 2026, and remain in effect until amended or replaced by REIDSTONE.

REIDSTONE reserves the right to revise these Terms at any time. Any updates will be posted on this page with a revised Effective Date.

Your continued use of the Website following the publication of revised Terms constitutes your acceptance of those changes, to the extent permitted by applicable law.

Thank you for visiting REIDSTONE.

We appreciate your interest in our products and services. By using this Website responsibly and in accordance with these Terms, you help us maintain a secure, informative, and professional online environment for customers, business partners, architects, designers, contractors, distributors, and visitors worldwide.